Kyalami Boutique Hotel & Nomads Court Zambia

These Terms and Conditions apply to all room reservations made at Kyalami Boutique Hotel and Nomads Court Zambia. By making a reservation, guests agree to the following terms.

1. Reservations and Booking Confirmation

• All reservations are subject to room availability and confirmation by the hotel.
• Guests must provide accurate personal details and valid contact information when making a booking.
• A booking is considered confirmed once the required payment or deposit has been received, where applicable, and confirmation has been issued.
• The hotel reserves the right to request valid identification at check-in.

2. Check-In and Check-Out

• Standard check-in and check-out times will be communicated at the time of booking.
• Early check-in and late check-out are subject to availability and may attract additional charges.
• Guests who require an extension of their stay must notify reception in advance. Extensions are subject to room availability and applicable rates.
• Failure to check out by the agreed time may result in additional charges.

3. Cancellation Policy

Free Cancellation – 48 Hours Before Check-In

• Guests may cancel their reservations free of charge up to 48 hours before the scheduled check-in date.
• Cancellations must be communicated directly to the hotel or through the booking platform used to make the reservation.
• Cancellations made less than 48 hours before the scheduled check-in date may attract a cancellation fee of up to the cost of the first night's stay, subject to the conditions communicated at the time of booking.
• For prepaid reservations, eligible refunds will be processed in accordance with the applicable cancellation terms and payment provider's processing timelines.
• Guests are encouraged to obtain written confirmation of their cancellation.

4. Amendments to Reservations

• Requests to change booking dates, room types, or the duration of stay are subject to availability.
• Changes may result in revised accommodation rates or additional charges.
• The hotel reserves the right to decline amendment requests where the requested changes cannot be accommodated.

5. Payment Terms

• Room rates and applicable payment requirements will be communicated during the booking process.
• Payment may be required in advance or at check-in, depending on the booking arrangement.
• Any additional services, meals, or incidental expenses not included in the confirmed reservation must be settled separately.
• Guests are responsible for ensuring that all outstanding charges are settled before departure.

6. No-Show Policy

• A guest who fails to arrive on the scheduled check-in date without prior notice may be classified as a no-show.
• No-show reservations may attract a charge of up to the cost of the first night's accommodation or other applicable charges disclosed during booking.
• The hotel reserves the right to release the room after the scheduled arrival date if the guest has not arrived and no alternative arrangement has been agreed upon.

7. Guest Conduct and Hotel Facilities

• Guests are expected to behave respectfully towards hotel staff, other guests, and hotel property.
• Guests must comply with hotel rules regarding noise, visitors, smoking, and the use of hotel facilities.
• Any damage to hotel property caused by a guest or their visitor may be charged to the guest responsible.
• The hotel reserves the right to take appropriate action, including terminating a guest's stay, in cases of serious misconduct or violation of hotel rules, subject to applicable law.

8. Occupancy and Visitors

• Reservations are valid for the number of occupants specified at the time of booking.
• Additional guests must be declared and may attract additional charges.
• Visitors must comply with hotel access and security procedures.
• The hotel reserves the right to restrict visitor access where necessary for guest safety, security, or operational reasons.

9. Personal Belongings and Security

• Guests are responsible for safeguarding their personal belongings and valuables.
• Guests should report lost property or security concerns to hotel management promptly.
• The hotel will handle any liability for lost, stolen, or damaged belongings in accordance with applicable law and its established policies.

10. Special Requests

• Special requests, including preferred room arrangements, dietary requirements, and early check-in, should be communicated when making the reservation.
• All special requests are subject to availability and cannot be guaranteed unless expressly confirmed by the hotel.

11. Unforeseen Circumstances

• Where circumstances beyond the hotel's reasonable control affect a reservation or the provision of accommodation, the hotel will make reasonable efforts to inform affected guests and discuss appropriate alternatives.
• Any refunds, booking changes, or alternative arrangements will be handled in accordance with the applicable booking terms and relevant law.

12. Privacy and Personal Information

• Guest information will be collected and processed for reservation management, communication, payment processing, security, and other legitimate operational purposes.
• Personal information will be handled in accordance with applicable data protection laws in Zambia.

13. Changes to These Terms

• The hotel reserves the right to update these Terms and Conditions from time to time.
• The terms applicable to a reservation will be those communicated to the guest at the time of booking, subject to applicable law.

14. Contact and Assistance

For booking enquiries, cancellations, amendments, or other assistance, guests should contact the hotel directly using the contact details provided on the official booking platform or reservation confirmation.

By completing a reservation, the guest acknowledges and agrees to these Room Booking Terms and Conditions.

These terms apply to Kyalami Boutique Hotel and Nomads Court Zambia, subject to any specific conditions disclosed for an individual booking.